Shipping, Returns & Refund Policy

Effective date: October 11, 2026

This Shipping, Returns & Refund Policy applies to purchases made through beyubybb.com, operated under the Beyü by BB brand by [Full Legal Business Name] (“Beyü,” “we,” “us,” or “our”). Please read this Policy before placing an order.

We process orders on business days (Monday to Friday, excluding US federal holidays). Orders placed by 2:00 pm Pacific Time on a business day are generally processed that day; orders placed after the cut-off, on weekends, or on holidays generally begin processing on the next business day. Processing time is the time before an order is handed to the carrier and is separate from the delivery estimate.

After you place an order, you should receive an order confirmation at the email address provided. When your order ships, we will send a shipping confirmation and tracking information, if available. Please check your spam or junk folder if you do not receive these messages.

We may contact you to verify an order or address, or if an item is unavailable or delayed. If we cannot ship within the time stated at checkout or, if no time is stated, within the timeframe required by applicable law, we will provide notice and any choice to consent to a delay or cancel for a refund required by law.

Contact hello@beyubybb.com as soon as possible to request an address change or cancellation. Requests must be received within 24 hours of placing the order and before the order enters fulfillment. We will try to accommodate timely requests but cannot guarantee a change or cancellation once processing or shipment has begun. After shipment, an address change may need to be requested directly from the carrier and may not be possible.

Please review your shipping details carefully before submitting your order. If a package is returned to us because an address was incomplete or incorrect, we will contact you about available options. Additional shipping charges may apply to resend the package, where permitted by law.

We ship to eligible addresses within the United States, including all 50 states. Available services, delivery estimates, and rates will be displayed at checkout.

We may offer free Standard shipping (3 to 5 business days) on orders of $75 or more, after discounts and before taxes. Any exclusions or qualifications will be shown at checkout. Shipping estimates are not guarantees unless expressly stated as guaranteed at checkout.

Orders are shipped using USPS and UPS. We do not ship to P.O. boxes or to APO/FPO/DPO addresses. Some services or products may not be available for those destinations. A signature is not required for delivery; if a signature is required for a particular order, that will be indicated at checkout or in your shipping confirmation.

Once an order is in the carrier's possession, tracking scans and delivery timing are controlled in part by the carrier. Delivery estimates may be affected by weather, high-volume periods, carrier disruptions, or other events outside our reasonable control.

International shipping is available only to the countries shown as eligible at checkout. The eligible-country list, available shipping methods, any minimum order value, and shipping charges may change. Some products may be unavailable for shipment to certain destinations because of local laws, carrier restrictions, or product-specific shipping requirements.

Unless we expressly state otherwise at checkout, international orders are shipped on a basis where the customer is responsible for applicable import duties, customs charges, taxes, brokerage or handling fees, and other charges imposed by the destination country. These amounts are not included in the product price or shipping charge unless expressly stated. Please check with your local customs authority before ordering.

Customs inspections may delay delivery. If you refuse a shipment or do not pay charges required for delivery, the shipment may be returned, abandoned, or destroyed. Any refund, if available, may be reduced by shipping, return, customs, or other costs incurred, to the extent permitted by law. We cannot guarantee recovery or refund of an abandoned or destroyed shipment. Some charges collected by a customs authority may not be refundable by us.

Please contact us at hello@beyubybb.com within 14 days of the relevant delivery or expected delivery date if an order is delayed, missing, marked delivered but not received, damaged in transit, or contains an incorrect or missing item. Include your order number, a description of the issue, and any relevant photographs or packaging information.

We aim to acknowledge and respond to order-issue inquiries within 5 business days. We may need additional information or time to investigate with the carrier or fulfillment partner. Our usual resolution process is: (1) Contact us: send the information described above to hello@beyubybb.com; (2) Review: we will review your order and tracking information and, when appropriate, contact the carrier or fulfillment partner; (3) Resolution: depending on the circumstances, product availability, and applicable law, we may arrange a replacement, reshipment, refund, or another reasonable resolution.

If tracking shows that a package was delivered but you cannot locate it, please check your delivery area and with household members, neighbors, building management, or the carrier. Contact us promptly so we can help investigate. We assess these reports individually; a “delivered” scan alone does not necessarily resolve a report of non-receipt.

For damage in transit, keep the item and its packaging until we have advised you whether they are needed for review. For incorrect or missing items, please include photographs of the item(s) received and the shipping packaging, if available. Nothing in this section limits rights or remedies available under applicable law.

Return window and eligibility: You may request a return within 30 days after the order is delivered, subject to the requirements in this Policy and any product-specific terms disclosed before purchase. A return request must be approved before you ship an item back.

For hygiene, safety, and product-quality reasons, products must be unused, unopened, and in their original sealed packaging to qualify for return, except for products we specifically identify as eligible for return after opening. Opened, used, or unsealed personal-care products intended for use on skin, intimate-use items, and opened consumable products are not eligible for return unless the item is defective, damaged, incorrectly supplied, or applicable law provides otherwise. Do not return a product that has been used if its product page or packaging identifies it as non-returnable once opened.

Unless an item is defective, damaged, incorrectly supplied, or applicable law requires otherwise, the following are non-returnable: products identified as final sale or non-returnable before purchase; opened or used personal-care products, intimate-use items, and opened consumables; gift cards; and items returned outside the return window or without prior return approval.

Email hello@beyubybb.com within the return window with your order number, the item(s) you wish to return, and the reason for the return.

Wait for our return authorization and instructions. We will tell you whether we will provide a prepaid return label or whether you must arrange return shipping.

If authorized, package the item securely in its original packaging where available, include any return authorization details we provide, and use the return label or shipping method specified in our instructions.

Drop off the package at any USPS or UPS location by 14 days after receiving return authorization. Keep your receipt and tracking information.

Unless the return is due to our error, a damaged or defective product, or another circumstance for which we are responsible under applicable law, you are responsible for return shipping costs. If we provide a return label, the cost of that label may be deducted from your refund. No restocking fee applies.

We are not responsible for returns lost in transit when you use a shipping method without tracking or fail to follow the return instructions. Do not send returns to the address on your shipping label unless we have confirmed that it is the correct return address.

Gift returns: If an item was purchased as a gift, the recipient may request a return within the applicable return window by contacting hello@beyubybb.com and providing the order information reasonably needed to locate the purchase. Approved gift returns will be issued as store credit to the recipient, as applicable and permitted by law.

After an authorized return arrives, we will inspect it and aim to notify you of the return decision within 5 business days. Approved refunds are issued to the original payment method unless we agree to another method or applicable law requires otherwise. Please allow 5 to 10 business days for us to process the refund; your bank, card issuer, or payment provider may need additional time to post it.

Refunds generally cover the amount paid for eligible returned products, including applicable sales taxes attributable to those products, as required by law. Original shipping charges, duties, customs fees, and other non-product charges are non-refundable, except where required by law or when the return results from our error. International duties or taxes collected by customs or other authorities must be addressed with those authorities.

If only part of an order is returned, the refund will generally apply only to the eligible returned items and the applicable tax. If a promotional discount, bundle price, or other offer applied to the order, the refund will reflect the actual amount paid for the returned item(s), subject to the offer terms and applicable law. We may offer store credit as an alternative to a refund where permitted and agreed to by you.

If an item does not meet the return conditions on inspection, we may refuse the return and will contact you with the reason. The item may be shipped back to you at your expense, as permitted by law. We will not charge a restocking fee or reduce a refund except as disclosed in this Policy or before purchase and as permitted by law.

To request an exchange for the same item, contact hello@beyubybb.com within the return window before sending the item back. Exchanges are subject to the item's return eligibility and availability. If the requested item is out of stock or discontinued, we may offer a refund, store credit, or a comparable substitute with your consent. We will not substitute a different product without your agreement.

For an item that is damaged, defective, or incorrectly supplied, contact us using the process in the Order Issues section. We will review the issue and, as appropriate and permitted by law, arrange a replacement, correct the order, or provide a refund.

If you enroll in a subscription or auto-replenishment program, its applicable terms will be shown at enrollment. Before the next order is processed, you may skip, pause, edit, or cancel through the Subscriptions section of your account at /account or by contacting hello@beyubybb.com. Changes must be submitted at least 3 days before the next scheduled processing date to apply to that shipment. Requests received after the cut-off may apply to the following shipment. Subscription orders that have already entered fulfillment are subject to the cancellation and return terms in this Policy and any applicable subscription terms.

If you experience an adverse skin reaction or have another product safety concern, discontinue use immediately. If you have a severe reaction, symptoms that are worsening, or another urgent health concern, seek medical attention promptly. For non-urgent questions, consult an appropriate healthcare professional. Beyü products and customer-care communications are not a substitute for professional medical advice. Please also review our Health & Wellness Disclaimer.

Contact hello@beyubybb.com and include your order number, the product name, a description of the concern, when you used the product, and the product's batch or lot number, if available. The batch or lot number may appear on the product or its packaging. Please retain the product and packaging while we review the concern and follow any safety instructions we provide.

We aim to acknowledge product safety reports within 5 business days. We may request additional information to investigate and may provide a replacement, refund, or other resolution when appropriate. We may also report or escalate safety information as required by law.

Promotional codes and offers are subject to their stated terms and may not be combined unless expressly permitted. If you return an item purchased as part of a bundle or promotion, we may recalculate the refund based on the promotional price actually paid and the items retained. If an offer required purchase of multiple items, returning part of the offer may mean the remaining item(s) no longer qualify for the discount. Any adjustment will be made in accordance with the offer terms and applicable law.

If a complimentary gift was provided with a purchase, and the qualifying purchase is returned or no longer meets the offer requirements, we may ask you to return the gift or deduct its disclosed value from the refund, where permitted by law and the offer terms. Gift cards are non-refundable except as required by law. Promotional or store-credit balances are subject to their disclosed terms.

If you have a question or concern about an order or charge, please contact us first at hello@beyubybb.com. We will make reasonable efforts to review and resolve the issue promptly. You may also contact your payment provider or exercise any rights available to you; this request to contact us does not limit those rights.

Email: hello@beyubybb.com

Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time

Typical response time: 2 business days

Please include your order number when contacting us about a purchase. Do not email payment-card numbers or other sensitive financial information.

This Policy should be read together with our Terms of Service (/terms), Privacy Policy (/privacy), and Health & Wellness Disclaimer (/health-disclaimer). In the event of a conflict, applicable law will govern.

We may update this Policy from time to time. The version posted on beyubybb.com will apply to orders placed after it is posted, unless applicable law requires otherwise. We will update the effective date above when we make a change. Changes will not reduce rights that apply to an order already placed.